Return & Refund Policy
Thank you for shopping at Ivory Studio. We take pride in the quality and craftsmanship of our products. Please review our return and refund policy below.
All Sales Are Final
Our products are carefully inspected for quality to ensure customer satisfaction. Due to the nature of our selection, all sales made through Ivory Studio are final. We encourage our customers to review their orders carefully before finalizing the purchase.
Manufacturer Defects
In the rare instance that you receive a product with a manufacturing defect, we are here to help. You may email us at info@ivorystudio.co within 7 days of receiving the product to report any defects. Please include the following in your email:
- Your order number
- A detailed description of the defect
- Photographic evidence of the defect
Upon receipt of your email, our team will assess the issue and reach out to you with the next steps. If it is determined that your product has a manufacturing defect, we will discuss the available options with you, which may include a replacement or a refund.
Contacting Us
Any inquiries regarding our Return and Refund Policy should be directed to our support team at info@ivorystudio.co. We are committed to ensuring that your concerns are handled with care and resolved in a manner that upholds your satisfaction with our brand.
Ivory Studio reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding this policy, please reach out to our customer support team for assistance.
